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AI Usage and Data Processing Policy

Secure, transparent, and private. Read the Neowit AI Policy to see how we protect your insights while delivering the power of our AI agent, Neo.

Neo is providing misleading or incorrect responses

In an attempt to be a helpful assistant, Neo can occasionally produce responses that are incorrect or misleading. 

This is known as “hallucinating” information, and it’s a byproduct of some of the current limitations of frontier Generative AI models. For example, in some subject areas, the model might not have been trained on the most-up-to-date information and may get confused when prompted about current events. In other words, Neo can write things that might look correct but are mistaken. 

The quality of Neo's responses depends on the underlying sources it references, so checking original content helps you identify any information that might be misinterpreted.

You can write to us at support@neowit.iowith your thoughts or suggestions.


AI Usage and Data Processing Policy

1. Introduction

This policy establishes the framework for Neowit’s use of Artificial Intelligence (AI), specifically regarding the integration with Google Gemini. The objective is to ensure maximum protection of customer data through technical barriers and contractual guarantees.

2. Data Processing and Google Gemini

All transmission of building data, device information, booking metadata, and time-series data from the Neowit platform to Google Gemini is conducted within a secure framework:

  • Data Processing Addendum: All processing is performed in accordance with Google’s Data Processing Addendum (DPA).
  • No Model Training: Google does not use data from Neowit (including prompts, files, tool-call payloads, or model outputs) to train or improve its AI models.
  • Temporary Retention: Data is retained only temporarily for safety and abuse monitoring purposes. It is not accessible to third parties and is removed thereafter.
  • Privacy: No user identities, meeting subjects, or attendee information are transmitted to the AI service.

3. Principles of Data Non-Usage

Neowit commits to the following restrictions to protect customer information:

  • No Training or Evaluation: Customer information is not used for training, fine-tuning, or internal performance testing of AI models without explicit written authorization.
  • No Product Development: Customer information is not used to inform, design, or validate new features, services, or commercial offerings.
  • No Manual Inspection: Data is not subject to manual inspection, labeling, or annotation unless required for incident response and authorized by the customer.
  • No Aggregation: Customer information is not aggregated with data from other customers or tenants for trend analysis or usage profiling.
  • Anonymization: Personal Data is never communicated to AI services unless it is fully anonymized.

4. Data Retention and Zero Data Retention (ZDR)

Neowit maintains strict requirements regarding the caching and storage of AI-related data:

  • Session-Based Deletion: As a standard, session data is deleted immediately after processing. While Neowit’s AI agent utilizes persistent sessions (rather than ephemeral ones) to maintain context, the retention period is configurable by policy.
  • Zero Data Retention (ZDR): Neowit ensures through contractual obligations and technical enforcement that sub-processors comply with ZDR requirements, meaning no caching or storage beyond the session duration unless legally required.
  • Prevention of Persistent Storage: We offer features to prevent persistent storage of session data in logs, databases, telemetry systems, or model memory.

5. Sub-processors and Compliance

  • Sub-processor Requirements: Neowit does not share customer information with subcontractors or vendors beyond what is strictly necessary for service delivery, and only when data is sufficiently redacted or covered by equivalent contractual obligations.
  • Audit and Evidence: Upon request, Neowit can provide information from logs of ZDR enforcement mechanisms to provide evidence of compliance for the customer or its auditors.
  • Opt-out Assistance: Neowit provides assistance to disable default retention mechanisms used for abuse detection or analytics at Google. Please be aware that opting out may impact service cost and performance.

6. Relevant Documentation

For further details, please refer to the following official resources: