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Enable tickets

Turn on the tickets feature for your organization and set the retention. For organizational admins doing first-time setup.

Enable

Tickets are per-org and default to off so an unconfigured org doesn't accumulate noise.

  1. Open Settings → Tickets.
  2. Toggle Enable tickets on.
  3. Save.

The Tickets page becomes available immediately and starts accepting tickets from any source: health monitor, workflow actions, manual user reports.

Settings → Tickets page with Enable tickets switched on. Resolved-ticket retention is at the default 365 days. The Save button is enabled.

What's actually on this page

Today, two fields:

  • Enable tickets — the master switch. Off means existing tickets remain readable but no new tickets land and no auto-resolves happen.
  • Resolved-ticket retention (days) — how long resolved tickets are kept before they're auto-deleted. Range 5–365, default 365. Open and started tickets are never retention-deleted.

The rest of the per-org policy that affects ticket creation (debounce windows, flap threshold, reopen window) lives on the health-monitor side — see Health monitor policy settings.

Verify it's wired up

  • Tickets page reachable. The page loads with the educational hero or a list.
  • A test ticket lands. With the health monitor enabled and a test device unplugged, a Ticket Opened row should appear within a minute (open-debounce default 60s).
  • Workflow actions can file. Build a one-shot workflow with an Open Ticket action and run it manually. A ticket appears with source: "Workflow".

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