Tickets - Use cases

Ready-made automation recipes that open, route, and resolve tickets. For operators and admins looking for ticket-driven patterns to copy from.

Alert when a device goes offline — Ticket Opened trigger → If subjectKind == device → Send Direct Message (Slack). The canonical example.
Mirror ticket comments to Slack — Ticket Comment Added trigger → Post To Channel (Slack). Stream every comment posted on a ticket to an ops channel.
File a ticket from a scheduled check — Schedule trigger → measurement nodes → If → Open Ticket. Files tickets from external signals.
Auto-resolve cascade parent tickets — Ticket Opened → If correlationId == id → Resolve Ticket. Close cascade parents immediately when the per-device children are the source of truth.

Ready-made automation recipes that open, route, and resolve tickets. For operators and admins looking for ticket-driven patterns to copy from.