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      How do I improve Wave to Unlock/Touch reliability on Android?

         

        If you're an Android user, you may have issues with Wave to Unlock/Touch not working because an operating system or device setting prevents Openpath from running in the background. Please check both your operating system and device model settings listed below.

        Note: Although these instructions will disable battery optimizations in Android for the Openpath app, Openpath has specifically included our own battery optimization features within our app to minimize battery usage.

        TABLE OF CONTENTS

        Turn on location

        In addition to enabling location for the Openpath app, ensure that you also have location on for your device. See Why does the Openpath app need to know my location?

        To turn location on for your phone:

        1. Open your phone's Settings app

        2. Tap Security & location > Location

        3. Set Use location to On 

        Turn on emergency location

        In order for Wave/Touch to work reliably, you may need to turn on emergency location. See Why does the Openpath app need to know my location?

        To turn emergency location on for your phone:

        1. Open your phone's Settings app

        2. Tap Security & location

        3. Tap Location > Advanced > Google Emergency Location Service

        4. Set Emergency Location Service to On 

        Android Operating Systems

        For devices running Android version 6.0.1 and newer, check that your battery optimization is not preventing Openpath from running in the background.

        Android version 6.0.1+

        1. From the app drawer, tap Settings

        2. Select Battery

        3. Tap the Overflow menu icon and choose Battery Optimization

        4. Tap the downward caret and choose All apps

        5. Tap Openpath, then tap Don't optimize

        Android version 7+

        1. From the app drawer, tap Settings

        2. Select Apps

        3. Find and tap Openpath

        4. Select Battery, then tap Battery Optimization

        5. From here, select Apps not optimized option and change it to All apps

        6. Find Openpath in this list and set to Don't optimize

        Android version 9

        For devices running Android version 9, make sure the Adaptive Battery feature is not preventing Openpath from running in the background:

        1. From the app drawer, tap Settings

        2. Select Battery

        3. Choose Adaptive Battery

        4. Tap Restricted apps, and make sure Openpath is not listed

        Android Device Models

        Asus Zenfone (Android 7.0)

        Step 1: Ensure that Openpath is set to auto-start

        1. From the app drawer, tap Settings

        2. Tap Power Management

        3. Select Auto-start Manager

        4. Find Openpath and ensure it's enabled

        Step 2: List Openpath as a protected app

        1. From the app drawer, tap Mobile Manager

        2. Tap Boost

        3. Tap Enable Super Boost, then select Protected app list

        4. Verify that Openpath is on the list

        Asus Zenfone 2

        Make sure that Openpath is allowed to begin on startup from your Auto-start manager:

        1. From the app drawer, tap Apps

        2. Tap Auto-start manager

        3. Toggle Openpath to Allow

        Huawei Honor 6

        List Openpath as a protected app:

        1. From the app drawer, tap Settings

        2. Tap Power Saving

        3. Tap Protected apps

        4. Toggle Openpath to enable

        Huawei Honor 8

        Step 1: List Openpath as a protected app

        1. From the app drawer, tap Settings

        2. Tap Advanced Settings

        3. Tap Battery Manager

        4. Tap Protected apps (or Close apps after screen lock)

        5. Toggle Openpath to enable

        Step 2: Ignore battery optimizations for Openpath

        1. From the app drawer, tap Settings

        2. Tap Apps

        3. Tap Advanced

        4. Select Ignore battery optimizations

        5. Choose Openpath and ignore the app

        Huawei P8 lite

        Enable Openpath to run at startup:

        1. From the app drawer, tap Phone Manager

        2. Swipe left and tap Startup Manager

        3. Tap Openpath and ensure that it's set to run automatically at system startup

        Huawei Mate 8 & Huawei Nova Plus

        Ensure that Openpath is exempt from your device's battery optimization features:

        1. From the app drawer, tap Settings

        2. Tap Advanced Settings

        3. Tap Battery Manager

        4. Tap Protected apps

        5. Toggle Openpath to enable

        Huawei Mate 10

        Ensure that Openpath is exempt from your device's battery optimization features:

        1. From the app drawer, tap Settings

        2. Tap Apps, then tap Apps again

        3. In the top right corner, tap the three dots icon to expand the menu

        4. Tap Special Access

        5. Tap Battery optimization

        6. Tap Not Allowed to switch to All apps

        7. Tap Openpath

        8. Tap Don't Allow

        9. Tap OK

        LeEco/LeTV

        Step 1: Enable Openpath to run at startup

        1. From the app drawer, tap Settings

        2. Tap Permissions

        3. Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you'll see You've enabled [x] apps to auto launch.

        4. Toggle Openpath to enable

        Step 2: List Openpath as a protected app

        1. From the app drawer, tap Settings

        2. Select Battery, then tap Power saving management

        3. Select App Protection

        4. Toggle Openpath to enable

        Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow Openpath to run in the background.

        Lenovo

        Enable the auto-start setting for the Openpath app:

        1. From the app drawer, tap Settings

        2. Tap Power Manager

        3. Select Background app management

        4. Toggle Openpath to Allow auto-start

        OnePlus (Android 7.0 and earlier)

        For system versions earlier than Android 8.0 Oreo, ensure that Openpath is set to auto-launch:

        1. From the app drawer, tap Settings

        2. Tap Apps

        3. Tap the gear icon in the top right

        4. Select App Autolaunch

        5. Toggle Openpath to enable

        OnePlus (Android 8.0 and later)

        Step 1: Check that app storage is set to clear normally (this setting is not available on Android 10, proceed to step 2)

        1. From the app drawer, tap Settings

        2. Tap Advanced

        3. Select Recent apps management

        4. Ensure that Normal clear is enabled

        Step 2: Exclude Openpath from battery optimization

        1. From the app drawer, tap Settings

        2. Tap Battery, then Battery Optimization

        3. Tap Apps not optimized and select All apps

        4. Find Openpath and ensure it's set to Don't optimize

        OnePlus 3

        Adjust your battery optimization to allow Openpath to run in the background:

        1. From the app drawer, tap Settings

        2. Tap Battery

        3. Select Battery Optimization

        4. Tap the Overflow menu in the top right of that screen

        5. Select Advanced Optimization

        6. Toggle Openpath to off

        OnePlus 3/3T

        On some older OnePlus devices, the top level App Autolaunch setting prevents apps from working in the background. Disable this top level permission and make sure Openpath is allowed to launch automatically.

        1. From the app drawer, tap Settings

        2. Tap Apps

        3. Tap the gear icon in the top right

        4. Tap App auto-launch

        5. Disable App auto-lauch near the top of the screen

        6. Ensure Openpath is set to auto-lauch

        OPPO

        Step 1: List Openpath as a protected app

        1. From the app drawer, tap Settings

        2. Tap Advanced Settings

        3. Tap Battery Manager, then Protected Apps

        4. Toggle Openpath to enable protection

        Step 2: Ignore battery optimization for Openpath

        1. Tap on Settings

        2. Select Battery, then tap on Energy Saver

        3. Find Openpath and ensure that Freeze when in Background, Abnormal Apps Optimization and Doze are all disabled

        Step 3: Add Openpath to start up manager

        1. Open the Security app

        2. Select Privacy Permissions, then Start up manager

        3. Find Openpath and ensure this setting is enabled

        Pixel 3

        Step 1: Disable Battery Saver mode, which can prevent Openpath from running in the background

        1. From the app drawer, tap Settings

        2. Select Battery, then Battery Saver

        3. Toggle Turn on automatically to off

        Note: If you'd prefer to leave this setting on, we recommend lowering the Turn on automatically percentage, keeping in mind that when your phone drops to that percentage, the Openpath app will stop running in the background.

        Step 2: Turn off battery optimization for Openpath

        1. From the app drawer, tap Settings

        2. Tap Apps & notifications > Advanced > Special app access > Battery optimization

        3. Make sure Openpath is set to Not Optimized

        Samsung

        Turn off battery optimization for Openpath:

        1. From the app drawer, tap Settings

        2. Tap Device management

        3. Select Battery

        4. Tap Unmonitored apps

        5. Add Openpath to this list

        Samsung (Android 9.0 and later)

        Turn off battery optimization for Openpath:

        1. From the app drawer, tap Settings

        2. Tap Apps

        3. Tap the three-dot menu icon 

        4. Tap Special access

        5. Tap Optimize battery usage

        6. Tap All

        7. Scroll down to Openpath and make sure the toggle is off

        Xiaomi

        Check that Openpath is given permission to autostart:

        1. From the app drawer, tap Security

        2. Tap Permissions

        3. Tap Autostart

        4. Toggle Openpath to enable